Privacy Policy
Last Updated: 13th March 2025
This privacy policy describes the privacy practices of Catalyst Climbing LTD (as referenced “we”, “us” or “our” in this policy) and how we handle personal information collected via our website, www.catalystclimbing.com, our third party providers, our Enquiries Inbox, and through our interactions with you (collectively referenced as “The Service” or “Our Services” going forward).
Information We Collect
We collect or may have access to the following types of personal information:
Personal Information You Provide To Us
From individuals who interact with our Services:
Contact and personal information, such as your full name, email address, phone number and date of birth.
Communications that we exchange with you, including when you coordinate bookings, send us questions/feedback or otherwise.
Information From Other Sources
Social media information. We maintain pages on social media platforms, such as Instagram, Discord and YouTube. When you visit or interact with our pages on these platforms, the platform provider’s privacy policy will apply to your interactions and their collection, use, processing and storage of your personal information.
Payment and billing information. We maintain e-commerce pages via Squarespace and Etsy and manage recurring memberships or occasional one-off payments through Momence. The platform provider’s privacy policy will apply to the collection, use, processing and storage of your personal information.
Delivery information. When placing an order for physical items of merchandise, your personal information will be collected by Squarespace/Etsy and shared with Printful in order to fulfil your order. The platform provider’s privacy policy will apply to the collection, use, processing and storage of your personal information.
Essential Cookies. Our Squarespace website only employs the use of necessary cookies and similar technologies to allow visitors to navigate and use key features on our site. The platform provider’s privacy policy will apply to their collection, use and processing of your cookies.
How We Use Collected Information
The nature of how we use personal information will depend on the nature of the Services provided to you. We use the personal information we collect for the following purposes:
Transact with you, including to allow you to make purchases through our e-commerce stores and allow us to fulfil these orders.
Manage and administer our business, when it is in our legitimate business interest to do so, including to help us provide our services and run our business.
Communicate with you about our services when it is in our legitimate business interest to do so, including to respond to your queries and send out updates on memberships, orders or bookings.
Research and development, When it is in our legitimate business interests, including to analyse and improve the services and our business. As part of these activities, we may create or use aggregated or de-identified data from personal information we collect. We may use this de-identified data and share it with third parties for our lawful business purposes, including to analyse and improve our services and promote our business.
Marketing and advertising. We may use personal information to send existing customers or interested parties (who have consented to contact by provided their contact details) communications regarding customer-base research or updates on new services or merchandise.
Legal and compliance purposes, including to comply with our legal obligations, respond to lawful requests and legal process, and when it is in our legitimate business interest to do so, defend us against legal claims or disputes.
How We Disclose Personal Information
We share personal information with the following categories of third parties and as otherwise described in this Privacy Policy or at the time of collection:
Partners. Our corporate partners, for purposes consistent with this Privacy Policy.
Service providers and professional advisors. Companies and individuals that provide services on our behalf or help us operate our business (such as hosting, scheduling, payment processing, marketing and email delivery).
Professional advisors, such as lawyers, auditors, accountants, bankers and insurers, where necessary in the course of the professional services that they render us.
Authorities and others. Law enforcement and government authorities as necessary or appropriate to comply with applicable laws, lawful requests and legal processes, and to defend us against legal claims or disputes.
Merger, sale or other asset transfers. If we are involved in a merger, acquisition, financing due diligence, reorganisation, bankruptcy, receivership, purchase of sale or assets, or transition of service to another provider, your information may be sold or transferred as part of such a transaction.
Privacy Choices
Access and update your information. If you have registered an account with a third party provider (including Etsy, Squarespace, Shopify, Discord or YouTube) to access our products or services, please refer to the provider’s privacy policy to determine how to access and update your information. To access and update the personal information that has been directly provided to us, please contact enquiries@catalystclimbing.com.
Personal information requests. We offer you choices that affect how we handle your personal information. Depending on your interactions with our services, you may request the following in relation to personal information:
Information about how we have collected and used your personal information. We have made this information available to your without the need to request it through this Privacy Policy.
Access to a copy of the personal information that we have collected about you.
Correction of personal information that is incorrect or out of date.
Deletion of personal information that we no longer need to provide our services or for other lawful purposes.
Additional rights, such as to object to and request that we restrict our use of personal information.
Where we rely on your consent, you may recall consent at anytime.
To make a request, please email enquiries@catalystclimbing.com. We may ask for specific information from you to help confirm your identity.
Limits on your privacy rights and choices. In some circumstances, your privacy choices may be limited, such as:
When fulfilling your request would impair the rights of others
When our ability to provide a service you have requested would be impaired
When our ability to comply with our legal obligations and enforce our legal rights would be impaired.
Opt-out of direct marketing, such as newsletters, by following the opt-out or unsubscribe instructions detailed within the communications sent to you. Note that you will continue to receive non-marketing emails.
Limit online tracking. To limit online tracking and cookies, explore your device and browser management options.
Right to complain. Depending on where you reside, you may have the right to complain to a data protection regulator if you feel a violation has occurred. If you are based in the United Kingdom, your regulator will be the Information Commissioner’s Office.
Security of Your Information
We take steps to ensure that your information is treated securely and in accordance with this Privacy Policy. Unfortunately, no system is 100% secure, and we cannot ensure the security of any information you provide to us.
Retention
We keep personal information for as long as reasonably necessary for the purposes described in this Privacy Policy or until you withdraw your consent.
Third Party Providers
The website may contain links to other websites/applications or you may be directed to use such websites/applications when redeeming a product or service. Additionally, other websites/applications may refer or link to our website. These third party providers are not controlled by us and we strongly recommend you read the privacy policies of each website or application with which you interact. We do not endorse, screen or approve, and are not responsible for, the privacy policies of any third party providers.
Updates
We reserve the right to make updates to this Privacy Policy at any time. Notification of any changes will be made by updating the date of this Privacy Policy at the top of the webpage.
Contact Us
If you have any questions regarding this Privacy Policy, please contact enquiries@catalystclimbing.com.